Order Placement & Acceptance

By confirming your purchase at the end of the checkout process, you agree to purchase and pay for the products ordered, along with all applicable shipping, handling, and taxes.

Grainary India reserves the right to refuse or cancel any order for reasons including, but not limited to:

• Product availability limitations
• Errors in pricing or product information
• Suspected fraudulent transactions
• Payment authorization issues

If your order is cancelled after payment has been processed, the full amount will be refunded to your original payment method. We will make reasonable efforts to notify you if all or part of your order is cancelled.

Grainary India also reserves the right, without prior notice, to limit the quantity of products purchased per person, household, or order. We may also refuse sales to dealers or resellers. For the purposes of these Terms & Conditions, reselling means purchasing products from Grainary India for the purpose of commercially selling them to a third party.

General

At Grainary India, we strive to deliver your orders in excellent condition and as quickly as possible.

• Free shipping is available on eligible orders as specified on our website.
• Shipping charges may apply to orders below the free shipping threshold and will be calculated during checkout.

Products will be shipped to the delivery address provided during checkout, provided that the address is complete and serviceable.

Orders are generally delivered across India within 2–5 business days, depending on the destination. Delivery timelines are estimates and may vary due to unforeseen circumstances.

All transactions are made pursuant to a shipping contract. Risk of loss and ownership of products passes to the customer upon delivery of the shipment to the designated carrier.

Grainary India shall not be responsible for:

• Orders accepted by someone other than the customer at the provided delivery address.
• Incorrect or incomplete shipping addresses entered during checkout.
• Requests for redirection or rerouting of shipments after dispatch.

Products will only be delivered to serviceable locations as determined by our logistics partners.

Grainary India shall not be held responsible for damage occurring after successful delivery.

If an order is cancelled by Grainary India, lost in transit, or cannot be delivered due to reasons attributable to us, the complete order amount, including any shipping charges paid online, will be refunded.

If a customer voluntarily returns an order, the original shipping charges (if any) are non-refundable.

Order value is calculated after applying discounts and before any applicable shipping charges unless otherwise stated.

Fair Usage Policy

We are committed to providing an excellent shopping experience to all our customers. However, accounts that repeatedly return products without valid reasons or frequently refuse deliveries may be subject to restrictions.

To protect our customers and maintain efficient operations, Grainary India reserves the right to:

• Charge shipping fees on future orders.
• Disable Cash on Delivery (COD) for accounts exhibiting excessive returns or refused shipments.
• Restrict or suspend ordering privileges where misuse is identified.

You can check your order status anytime by visiting the Orders section in your account.

Delivery to PIN Code

You can check whether Grainary India delivers to your location by entering your PIN code on the cart or checkout page.

Our list of serviceable PIN codes is updated regularly. If your PIN code is currently unavailable, please check again in the future.

Delivery

Orders are shipped through trusted logistics partners including (but not limited to):

• Blue Dart
• Delhivery
• DHL
• DTDC
• XpressBees
• Ecom Express
• India Post
• Other regional courier partners

Once your order is dispatched, a tracking number will be shared via email and/or SMS, allowing you to monitor your shipment and estimated delivery date.

Change of Delivery Address

You may request a change to your shipping address before your order has been dispatched by contacting our customer support team.

Additional shipping charges may apply depending on the destination and courier policies.

Damaged or Tampered Parcel

If you receive a parcel that appears damaged, tampered with, leaking, or incomplete, please contact us within 48 hours of delivery.

To help us investigate your claim, please:

• Do not use the affected product.
• Keep the original packaging intact.
• Provide photographs of the outer package, shipping label, and damaged product.
• Share a brief description of the issue.

Refunds or replacements will be processed after verification.

Claims may be rejected if:

• Adequate information is not provided.
• Required photographs are not submitted.
• The packaging has been discarded before the investigation.
• The claim is submitted beyond the specified reporting period.

International Shipping

Grainary India offers international shipping to selected countries.

International orders are shipped through trusted logistics partners such as DHL, FedEx, Aramex, or equivalent international carriers.

Please note:

• Import duties, customs charges, VAT, or local taxes imposed by the destination country are the responsibility of the customer.
• Customs regulations vary by country and are outside our control.
• Any additional customs or import charges must be paid directly to the courier or customs authority before delivery.

Disclaimer

Grainary India reserves the right to modify or update this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

If Grainary India undergoes a merger, acquisition, restructuring, or transfer of business assets, customer information may be transferred to the new entity solely for the purpose of continuing to provide our products and services in accordance with applicable laws